We value your time, trust, and every purchase you make with us. We understand that sometimes, plans change — and you may need to cancel an order for various reasons. Our cancellation policy is designed to be simple, fair, and transparent, while helping us maintain the highest level of customer service and operational efficiency.

Whether you’ve changed your mind or made an error while ordering, we’re here to support you through the process. Please read the following guidelines carefully to understand how order cancellations work at Krafted Kingdom.

When Can You Cancel Your Order?

You may cancel your order within 24 hours of placing it, provided that it hasn’t been dispatched from our facility. Once the order has been processed and shipped, cancellations are no longer possible. Our products are often handcrafted, made-to-order, or carefully packed shortly after order placement — so timely cancellation helps us avoid unnecessary processing and costs.

If your order has not yet been dispatched, we will issue a full refund using your original payment method.

How to Request a Cancellation

To cancel your order, please email us at
📧 info@kraftedkingdom.com or message us on
📱 WhatsApp: +91 88504 43914

Make sure to include:

• Your Order Number
• Reason for cancellation (optional but helpful)
• Mode of payment used

Once we receive your request, our team will verify the status of your order and confirm whether the cancellation can be processed. If eligible, your cancellation will be confirmed within 24 hours.

Cancellation After Dispatch

Unfortunately, orders cannot be canceled once they are shipped. We use third-party courier partners for delivery, and once a package is in transit, we no longer have control over stopping it. In such cases, you may opt to accept the parcel and initiate a return if applicable, following our Returns & Refund Policy.

Note: Return eligibility depends on the condition of the product and the nature of the return request (e.g., damaged, incorrect item, etc.).

Refunds for Cancelled Orders

If your cancellation is successful (within the eligible time window), a full refund will be processed to your original mode of payment. Refund timelines are as follows:

• Credit/Debit Cards & UPI: 5–7 business days
• Net Banking or Wallets: 5–10 business days
• COD (Cash on Delivery): Not applicable unless paid online during checkout

Please note that some banks or payment gateways may take slightly longer to process the refund, and we appreciate your patience in such cases.

Orders We May Cancel (By Krafted Kingdom)

While rare, there may be instances where we are unable to fulfill an order. These situations include:

• Product no longer available or out of stock
• Pricing errors or technical issues on the website
• Incomplete or unverifiable delivery address
• Fraudulent or suspicious transactions
• Failure to comply with our terms and policies

In such cases, we reserve the right to cancel your order and will notify you promptly. A full refund will be processed immediately if any payment has been made.

Cancellations for Custom or Made-to-Order Products

Some of our products are customized or made-to-order, especially items that are handcrafted by artisans based on your preferences. Please note that such products cannot be canceled once the production process has started.

We recommend reviewing the product details carefully before placing your order and reaching out to us if you have any questions about customization or delivery timelines.

Tips to Avoid Cancellation Hassles

• Double-check product specifications, quantity, and shipping address before placing your order
• If you’re unsure about your purchase, reach out to our customer support for guidance
• Place your order only after confirming the product fits your space or need, especially in the case of home décor or made-to-order lighting fixtures